Returns, Refunds & Complaints Policy at Flowers Totteridge

Our Fresh Flowers Guarantee in Totteridge

At Flowers Totteridge, we take immense pride in serving our local community with the freshest blooms available. As a trusted Totteridge florist catering to households and businesses in the area, we guarantee that every floral arrangement we deliver is crafted with the highest attention to freshness and quality. We want you to be delighted with your flowers, and if you are not satisfied, we are here to help.

Damaged or Wilted Flowers on Arrival

We strive to ensure every arrangement arrives in pristine condition. In the unlikely event your flowers are damaged or significantly wilted on arrival, please contact us as soon as possible. To assist us in resolving your issue promptly, we recommend:

• Reporting any damage within 24 hours of receipt.
• Providing a photo of the affected flowers, if possible.
• Describing the nature of the damage or issue.

This helps our team quickly assess the situation and offer a suitable resolution.

Freshness Window & Quality Commitment

Our fresh flowers guarantee means your blooms should look their best for a minimum of five days from the time of delivery, provided they are cared for as advised. Should you notice your flowers deteriorating sooner than our expected freshness window, please reach out to us. We are committed to resolving genuine concerns regarding the quality and longevity of your bouquet.

Refund and Replacement Options

If your flowers arrive damaged or do not meet our freshness promise, we offer the following options:

• Replacement: We can arrange for a fresh bouquet to be sent out at the earliest opportunity.
• Refund: If preferred, we can process a full or partial refund, depending on the nature of the issue.

Our team will discuss the details with you to determine the most appropriate solution. Please note, refunds are typically issued to the original method of payment once an issue has been confirmed.

How to Raise a Complaint

Your feedback is always valued at Flowers Totteridge. If you are unhappy with your order or with any part of the service received, you may file a complaint by reaching out via our customer service channels. Once received, complaints are:

• Acknowledged within one business day.
• Investigated thoroughly by our team.
• Resolved as quickly as possible, with regular updates provided during the process.

Most issues are addressed within 2-3 business days, and our aim is to ensure you are satisfied with the resolution.

Our Promise to Totteridge

As your local Totteridge florist, we cherish the trust our neighbours place in us. We are dedicated to providing excellent customer care and handling every returns, refunds, or complaints request with fairness and transparency. Our mission remains to deliver exceptional fresh flowers and outstanding service to every home and business throughout Totteridge and nearby communities.

Thank you for choosing Flowers Totteridge. We look forward to delighting you with every bouquet.